ARTICLE 1 – PREAMBLE

These General Terms and Conditions (GTC) apply to all accommodation rented by La Crocherie (Jean-Jacques TIFINE). The premises are rented exclusively for residential use as a seasonal tourist residence and may not be used for any other purpose. By booking online, the customer declares that he accepts all these terms and conditions as well as the internal regulations of our gîtes. These are freely available in full on our lacrocherie.fr website.

ARTICLE 2 – PRICE

La Crocherie reserves the right to modify its prices at any time. All stays are billed on the basis of the current rates announced online at the time of booking. All prices are in Euros and include VAT. They are per accommodation and per night, unless otherwise stated. Tourist tax is added to the total amount at the time of booking. If the customer wishes to add optional extra services, the cost of these will be calculated and added to the final price at the time of booking, or will be invoiced independently if requested by the customer after booking. Our product offers and prices are valid as long as they are visible on the site.

ARTICLE 3 – RESERVATION AND PAYMENT

Online payment is secure. You can pay for your reservations by credit card directly on lacrocherie.fr. To increase the security of payments for telephone orders, the cryptogram of the credit card used, a copy of an identity document and the credit card may be requested in order to validate the reservation. These elements will be communicated by e-mail. In any event, the information and documents relating to the reservation must be received within 10 (ten) working days before the furnished accommodation is taken into possession.

ARTICLE 4 – SECURITY DEPOSIT

A deposit is required for all reservations. The deposit is entered by our partner Swikly, on behalf of La Crocherie. An e-mail is sent to the customer 3 days before arrival to complete the operation. This is a bank imprint. By booking, the customer accepts the terms and conditions of our partner Swikly. Access to the accommodation will not be granted if the deposit is not secured.

The deposit is €250 per booking.

La Crocherie will be responsible for handling any disputes concerning damage or compensation that may arise following the stay, in conjunction with the Swikly guarantee organization.

The deposit will be released within 30 days of the Customer’s departure, once it has been established that no damage, stains, breakages, missing objects, displaced furniture/objects, or deterioration requiring restoration work has been committed by the Customer. The customer will be held responsible for any broken or damaged objects and for any damage that may be caused to the facilities during their stay. Smoking is strictly prohibited in all our gîtes.

Customers must dispose of their cigarette butts properly (e.g. in the ashtrays provided) and must not, under any circumstances, throw them into the grounds of the Property or onto the public highway. Failure to comply with this rule will result in a deduction from the security deposit.

ARTICLE 5 – INVENTORY OF FIXTURES

The customer must report any anomaly or damage within 4 hours of arrival. After this period, any damage or anomalies may be charged to the customer if they have not been reported. The customer must check the condition of the accommodation on arrival. If no returns are sent to La Crocherie, the accommodation and its equipment are considered to be in good condition.

On the customer’s departure, the maintenance teams will carry out an inventory of fixtures, and any damage or anomalies found will be sent by e-mail together with the invoice for the compensation due.

As departure is autonomous at La Crocherie, the customer is not assisted during departure. The inventory of fixtures is therefore carried out after the customer’s departure and cannot be called into question.

Furnished accommodation is fully equipped with crockery, cutlery, bedding, household linen and electrical appliances. It is expressly forbidden to use the beds without sheets. It is also forbidden to keep these shoes in beds or on sofas.

ARTICLE 6 – RESERVATION MODIFICATION

If the Customer wishes to make any changes to their booking, once it has been confirmed, La Crocherie will do its utmost to accommodate them. However, should this prove impossible, the Customer may request the cancellation of the original reservation, which will be subject to the cancellation conditions set out in article 7.

In the event of illegal activities or neighborhood disturbances, La Crocherie reserves the right to cancel the stay without compensation by blocking the access codes and returning the keys. In this case, no refund of sums paid will be made by La Crocherie. Any recourse must then be made to the competent court. (article 11).

ARTICLE 7 – CANCELLATION CONDITIONS

In the event of cancellation by the Customer, for whatever reason, it must be notified to La Crocherie or to the reservation platform by e-mail. A percentage of the price paid will be retained by La Crocherie as an administration fee and as compensation for late cancellation. In accordance with the terms below:

• Up to 1 month before arrival date: Full refund, excluding service charge.
• Between 1 month and 7 days before the arrival date: 50% refund of the total amount of the reservation.
• Less than 7 days before arrival: No refund.
• If cancellation occurs within 48 hours of booking, the customer receives a 100% refund.

For reservations made on a reservation platform such as Airbnb.com, Booking.com or other, the conditions mentioned on the platform apply.

No refunds will be made in the event of no-shows.

If your arrival is delayed after the scheduled arrival date or if you leave earlier than the scheduled departure date, no refunds or changes can be made to your original booking confirmation under any circumstances. We strongly recommend that you take out adequate vacation cancellation insurance.

ARTICLE 8 – MOVING OUT

Before you leave, please make sure that you :

• Washing your dishes;
• Check that the housing is not abnormally dirty;
• Close all doors and shutters;
• Return the key to the key box.

ARTICLE 9 – APPLICABLE FEES

Failure to comply with these rules may result in additional charges. These costs include, but are not limited to :

Noise pollution: Noise pollution and disturbances at night (or during the day) are strictly forbidden. If this condition is not met, a charge will be deducted from the deposit (€250.00). The stay may also be suspended at the request of La Crocherie or public order, without refund of the stay.

Intensive cleaning surcharge: If the cleaning staff report an abnormally dirty apartment after the customer has left, a flat-rate penalty of €50 will be charged.

Crockery: A 15€ crockery supplement will be charged if our cleaning staff have to do your crockery.

Bed linen: In the event of a stain that cannot be removed from a flat sheet or pillowcase after it has been sent to the laundry, a fixed charge of €50 will be billed for the replacement of the sheet or pillowcase.

Towel: In the event of a stain on a towel that cannot be removed, a fixed charge of €35 will be billed for the replacement of the towel.

Bedspreads and headboards: In the event of a stain on a bedspread or headboard, a flat-rate charge of €50 will be billed for laundry services.

Breakage: In the event of breakage of an item in the accommodation, the customer will be invoiced for the replacement cost.

Damage: In the event of damage to the accommodation, the cost of repairs will be invoiced to the customer in accordance with the estimate.

These charges will be deducted directly from the deposit before it is returned to the customer. If the deposit is not sufficient to cover the amount of damage, La Crocherie reserves the right to ask the customer to pay the full cost of repair or replacement.

ARTICLE 10 – CLAIMS AND DISPUTES

Any complaint during the stay must be reported immediately by the customer to La Crocherie. If the problem encountered cannot be resolved immediately, the Customer should send a detailed complaint by e-mail as soon as possible to enable La Crocherie to propose a solution. The Customer will not be entitled to claim any compensation in the event of urgent repairs having to be carried out during his stay in the accommodation.

ARTICLE 11 – JURISDICTION

The parties expressly submit to the jurisdiction of the Tribunal de Grande Instance de LE MANS.

ARTICLE 12 – CONTACT DETAILS

In case of need, you can contact us by e-mail or by phone:

E-mail : contact@lacrocherie.fr

Tel: +339 72 85 92 51 (9:00 a.m. to 7:30 p.m.)

Site : lacrocherie.fr